Returns & Refunds

We want you to be completely satisfied with your purchase from Bichonné. If you are not, you may return eligible items under the conditions below.

1. Right of Withdrawal (EU customers)

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU consumer protection law. In addition to this statutory right, Bichonné offers an extended return window as described below.

2. Return Window

You have 30 days from the date you receive your order to request a return or exchange.

3. Eligibility for Returns

To be eligible for a return, items must:

• Be in original, unused condition
• Include all original packaging
• Have proof of purchase (order number or receipt)

4. How to Initiate a Return

1. Email info@bichonne.com with your order number and reason for return.
2. Our support team will provide instructions and the relevant return address.

5. Return Shipping Costs

• For change-of-mind returns: return shipping costs are the customer's responsibility.
• For defective or damaged items: return shipping will be covered by us.

6. Refunds & Exchanges

• Once we receive your return and verify eligibility, we will process your refund or exchange within 5–10 business days.
• Refunds will be issued to the original payment method.
• Initial shipping charges are not refundable unless the return is due to our error.

7. Items Not Eligible for Return

• Items returned outside the 30-day window
• Customized or personalized products
• Items clearly marked as "Final Sale" or "Non-returnable" on the product page

8. Order Cancellations

Orders may be canceled within 24 hours of placement, provided they have not yet shipped. After shipment, our standard return process applies.

9. Contact

For any questions about returns or refunds, contact us at info@bichonne.com Bichonné — Memlingstraat 4, 1070 Anderlecht, Belgium

Privacy Policy

This Privacy Policy describes how Bichonné ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.bichonne.com (the "Site") or otherwise communicate with us.

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. The categories of personal information we collect include: contact details (name, billing and shipping address, phone number, email), payment information, account information, transaction information, communications with us, device information, and usage information.

How We Use Your Personal Information

We use your personal information to provide and improve our services, including to process payments, fulfil orders, manage your account, arrange shipping, facilitate returns and exchanges, and provide customer support. We may also use your information for marketing communications (which you can opt out of at any time), and for security and fraud prevention.

How We Disclose Personal Information

We may share your personal information with service providers who perform services on our behalf (such as payment processing, shipping, and analytics), with business and marketing partners, when you direct us to, to comply with legal obligations, and in connection with a business transaction. Our store is hosted on Shopify Inc.

Your Rights (EU/EEA residents)

If you reside in the European Economic Area, you have the right to access, correct, update, or request deletion of your personal information, the right to data portability, the right to object to or restrict processing, and the right to withdraw consent. You also have the right to lodge a complaint with your local data protection authority. In Belgium, this is the Gegevensbeschermingsautoriteit / Autorité de protection des données (https://www.dataprotectionauthority.be).

International Transfers

We may transfer, store, and process your personal information outside the country where you live. Where we transfer personal information out of the EEA, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the revised policy on this page with an updated date.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at info@bichonne.com For the purposes of EU data protection law, the data controller is Bichonné, Memlingstraat 4, 1070 Anderlecht, Belgium.